Effective Date: 01/01/25

Last Updated: 04/25/25

Mason Dixon Storage (“MDS,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy and Terms & Conditions explain how we collect, use, disclose, and safeguard your information when you interact with our services, including SMS communications, in compliance with the Cellular Telecommunications Industry Association (CTIA) guidelines and Pennsylvania state privacy laws.

Privacy Policy

1. Information We Collect

   We may collect the following types of information:

   • Personal Information: Name, phone number, email address, and other contact details.
   • Technical Information: IP address, device information, and usage data when interacting with our services.
   • Transactional Information: Records of your transactions and interactions with us.
   • SMS Data: If you opt into receiving text messages from us, we collect and store SMS interactions in compliance with CTIA guidelines.

2. How We Use Your Information

   We use the collected information to:

   • Provide, operate, and maintain our services.
   • Communicate with you, including sending transactional and promotional SMS messages (with your consent).
   • Improve customer service and user experience.
   • Comply with legal obligations and industry regulations.
   • We are committed to not transferring consumer data to external organizations except as necessary to provide our services, comply with legal obligations, or protect our rights.
   • We will not transfer your personal data to any external organizations for any purpose, including with your consent

3. SMS Messaging and Opt-Out Policy

   • By opting into our SMS communications, you agree to receive messages related to your interactions with us.
   • Message frequency may vary, and standard messaging rates may apply.
   • You can opt-in by checking the agreement box on the submittal form or by texting START.
   • You can opt-out at any time by replying STOP to any message you receive from us.
   • For assistance, text HELP to any message you receive from us.
   • We will process opt-out requests promptly in accordance with CTIA guidelines.

4. Data Sharing and Disclosure

   We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data:

   • With service providers that assist us in delivering our services (under strict confidentiality agreements).
   • When required by law enforcement or legal obligations.
   • In case of a business transfer (e.g., merger or acquisition).

5. Data Security

   We implement industry-standard security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Pennsylvania-Specific Privacy Rights

   Pennsylvania law provides additional privacy protections, including:

   • The Pennsylvania Wiretapping and Electronic Surveillance Control Act, which requires consent from all parties before recording conversations.
   • Protections against unauthorized data breaches, requiring businesses to notify consumers if their personal data is compromised.
   • Compliance with Pennsylvania consumer protection laws regarding fair and secure handling of personal information.

7. Your Privacy Rights & Choices

   You have the right to:

   • Access, correct, or delete your personal data.
   • Opt-out of SMS communications at any time.
   • Request information about how your data is used.

   To exercise these rights, contact us at:

   Email: masondixonstorage@gmail.com

   Phone: 717-446-8336

8. Updates to This Privacy Policy

   We may update this policy periodically to reflect changes in laws or our data practices. We encourage you to review it regularly.

Terms & Conditions

1. Services Provided

   Mason Dixon Storage provides storage unit rentals, including mini and maxi storage options, to customers in Pennsylvania. By renting a storage unit, you agree to these Terms & Conditions.

2. Rental Agreement

   • Customers must sign a rental agreement outlining the terms of use, fees, and policies before accessing a storage unit.
   • Rental fees must be paid on time, as per the agreed-upon terms.
   • Failure to make timely payments may result in late fees, lockout, or unit auction in accordance with Pennsylvania storage laws.

3. Use of Storage Units

   • Units may only be used for lawful storage purposes.
   • The storage of hazardous, illegal, flammable, perishable, or stolen items is strictly prohibited.
   • Customers are responsible for securing their unit with a personal lock.

4. Access and Security

   • Customers may access their storage units during designated business hours.
   • Our facility implements security measures, but we are not liable for theft, loss, or damage of stored items.
   • Customers are encouraged to obtain insurance for their stored belongings.

5. Termination & Abandonment

   • The rental agreement may be terminated with proper notice as outlined in the agreement.
   • Abandoned units will be handled per Pennsylvania self-storage lien laws, including potential auction of contents.

6. Liability Disclaimer

   • We are not responsible for damage, loss, or theft of stored items.
   • Customers use our storage services at their own risk.
   • We reserve the right to change rental rates and policies with appropriate notice.

7. Dispute Resolution

   • Any disputes arising from these terms will be resolved in accordance with Pennsylvania state law.
   • Mediation or arbitration may be required before legal action.

8. Contact Us

   If you have any questions about this Privacy Policy and Terms & Conditions, you can contact us at:

   Mason Dixon Storage

   6670 Baltimore Pike Littlestown, PA 17340

   masondixonstorage@gmail.com

   717-446-8336

   For assistance, text HELP to any message you receive from us.

   By using our services, you acknowledge and agree to this Privacy Policy and Terms & Conditions.